Policies for Lightning Enterprises
Note: All orders are subject to the policies in effect at
the time the order is placed.
Precedence:
The policies below take precedence over all other representations including,
but not limited to those made on this or other websites, representations made
in printed materials; and representations made by our employees, agents or
distributors.
Shipping Policy:
Our online shipping prices are based on real-time quotes supplied by shipping
and delivery suppliers, such as UPS and US Mail, and are based on total order
weight. Because we rely on these quotes from 3rd party sources, such as UPS
and USPS web sites, we cannot guarantee a quote at the time of ordering.
In other words, if their web site is unavailable at the time of your order
and you cannot receive a real-time quote, we will manually email your shipping
cost to you once your order is received for approval. We reserve the right
to use another carrier than selected with the understanding it will be delivered
within the time promised.
Delivery Outside the Contiguous United States
We can ship all items to customers living outside the contiguous United States
via UPS / FedEx Air, US Mail and DHL. If a shipping quote is unavailable
at the time of your order, we will email the quote to you once your order
is received.
Pricing & Product Description Policy
Our pricing and product descriptions are based on information provided to
us by venders, manufacturers, and distributors as well as information attained
by our own research and development. This information, from time to time,
may contain unintentional errors, omissions or misrepresentations. In cases
where we have represented a price incorrectly, the customer will be given
the option of purchasing the product at the intended price or canceling the
order. In cases where we have represented a product description incorrectly,
the customer will be given the option of returning the product for a 100%
full refund or may exchange the product for the difference in retail price.
In these cases, no additional shipping or restocking charges will be assessed.
Special Pricing
Lightning Enterprises reserves the right to offer special pricing to individuals
or companies who open an account, or members of specific organizations or
buying groups who have made special pricing arrangements with Lightning Enterprises.
Return Policy
You may return any item for any reason within 30 days of receipt unless otherwise
noted on the product page (e.g., custom made items are made to order and
are not returnable). Items received with shipping damage must be reported
to us in writing within five business days. All items must be in "off-the-shelf
and in-the-original-box" condition (this includes all original packaging)
unless damaged in shipping (see below). Items that have been installed, drilled,
bent, scratched, or otherwise modified or damaged are no longer in salable
condition and are not eligible for return.
To return an item, you must phone or fax Lightning Enterprises at
(207) 637-3668 or email custservice@lightningenterprises.com no later than
30 days from receipt of product. Approved returns will receive a Return Goods
Authorization Number (RGA or RMA) with detail instruction. No returns will
be accepted with out the proper RGA or RMA number. Unapproved returns or returns
received without a valid RGA will void your return rights.
Additional charges or credits may be applied to your credit card
as follows:
If you are returning your item due to shipping damage or our error and you
are requesting an even dollar replacement, no additional charges or credits
will be applied to your credit card. We reserve the right to hold shipment
of replacement items until we receive and inspect the item being returned.
If you are returning your item due to shipping damage or our error
and you are not requesting an even dollar replacement, your credit card will
be refunded the original purchase price (plus sales tax if applicable) once
we receive the item(s) back from you and they have been inspected.
If you are returning your item due to a change of mind or you ordered
an item by error, your credit card will be refunded the original purchase
price (plus sales tax if applicable) less the cost of original shipping and
a restocking fee of 10%.. The refund will be issued once we have received
the item(s) back from you and they have been inspected.
Warranty Information:
Warranty information is specific to each product and is provided with
the product when sold. You may Contact Us for
more specific warranty information.
Privacy Policy
Your privacy is important to us. To better protect your privacy we provide
this notice explaining our online information practices and the choices you
can make about the way your information is collected and used.
Information You Provide:
We use the information you provide about yourself or your company when placing
an order only to complete that order. We do not share this information with
outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing
an order only to ship the product and to confirm delivery. We do not share
this information with outside parties except to the extent necessary to complete
that order.
We use return email addresses to answer the email we receive. From
time to time we send out information via email to customers who have requested
to receive such information. All requests to be removed from mailings are
honored.
Data Security:
To prevent unauthorized access and maintain the highest level of data security,
we store all individual and company records on our own server and use software
for ecommerce transactions that does not store credit card information.
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